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Questions about your access code, downloads, or toolkit content? We're here to help you move fast with clear DIY guidance and support.

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SmallBiz Recon™ Support Desk

The Smarter Way to Navigate the SBA.

Questions about your access code, downloads, or toolkit content? SmallBiz Recon™ helps you move fast with clear DIY guidance and support.

EMAIL

thellison@smallbizrecon.com

LOCATION

Orlando, FL

RESPONSE TIME

Within 24 hours

Contact SmallBiz Recon™

Send a message and we'll respond within 24 hours.

How We Can Help You

Quick help with codes, downloads, or access issues.

Marketplace Code Not Working

We'll help troubleshoot invalid, expired, or mistyped codes so you can unlock your toolkit.

Toolkit Won't Download

Broken link, browser conflict, or device issue, we'll walk you through a fast fix.

Something Isn't Working

Missing files, loading issues, odd behavior, we'll get you back on track quickly.

Important: SmallBiz Recon™ is a DBA of Recon11 Global Systems, LLC, and is not affiliated with or endorsed by the U.S. Small Business Administration (SBA). Our toolkits are educational guides based on publicly available SBA guidance and real-world servicing experience. SmallBiz Recon™ does not provide legal advice or representation; for legal questions about your specific situation, consult a licensed attorney.

Working from:SBA SOP 50 52 2 — COVID EIDL ServicingSBA Policy Notice 5000-857729 (8/5/2024)SBA Policy Notice 5000-840468 — COVID EIDL Servicing & LiquidationU.S. Treasury Cross-Servicing GuidanceTreasury Financial Manual, Vol. I, Part 3, Ch. 5000TFM 5030.20 — Certify DebtTFM 5030.40b — Prerequisites to TransferTFM 5030.50a — Continued Validity & Enforceability of the DebtTFM 5030.50b — Defending Litigation & Notifying Fiscal ServiceTFM 5030.50c — Maintain RecordsTFM 5030.50d — Recall Transferred DebtTFM 5035.40 — Respond to Disputes & InquiriesTFM 5035.50 — Return Transferred DebtTreasury Cross-Servicing Debtor ResourcesTreasury Cross-Servicing Debtor Dispute Form31 C.F.R. § 285.12 — Transfer of Debts to Treasury for Collection31 C.F.R. § 285.5 — Treasury Offset Program31 C.F.R. § 285.11 — Administrative Wage GarnishmentFederal Claims Collection Standards (31 C.F.R. Parts 900–904)Debt Collection Improvement Act (31 U.S.C. §§ 3711, 3716)Fair Debt Collection Practices Act guidance

Working from:SBA SOP 50 52 2 — COVID EIDL ServicingSBA Policy Notice 5000-857729 (8/5/2024)SBA Policy Notice 5000-840468 — COVID EIDL Servicing & LiquidationU.S. Treasury Cross-Servicing GuidanceTreasury Financial Manual, Vol. I, Part 3, Ch. 5000TFM 5030.20 — Certify DebtTFM 5030.40b — Prerequisites to TransferTFM 5030.50a — Continued Validity & Enforceability of the DebtTFM 5030.50b — Defending Litigation & Notifying Fiscal ServiceTFM 5030.50c — Maintain RecordsTFM 5030.50d — Recall Transferred DebtTFM 5035.40 — Respond to Disputes & InquiriesTFM 5035.50 — Return Transferred DebtTreasury Cross-Servicing Debtor ResourcesTreasury Cross-Servicing Debtor Dispute Form31 C.F.R. § 285.12 — Transfer of Debts to Treasury for Collection31 C.F.R. § 285.5 — Treasury Offset Program31 C.F.R. § 285.11 — Administrative Wage GarnishmentFederal Claims Collection Standards (31 C.F.R. Parts 900–904)Debt Collection Improvement Act (31 U.S.C. §§ 3711, 3716)Fair Debt Collection Practices Act guidance