An educational platform for SBA borrowers.
SmallBiz Recon™ helps small business owners understand and respond to SBA COVID EIDL servicing situations through education, DIY packages, document packaging, and structured guidance.
We help borrowers clearly identify their situation, organize the facts, and assemble request or dispute packages in a format that aligns with how SBA and related government agencies expect to receive them.
Our process is built around the borrower’s own words, documents, and available records. We take the information provided by the borrower, along with publicly available guidance and agency resources, and help organize it into clear, professional templates so the borrower’s voice is heard and their request is easier for the agency to review.
This may include DIY educational packages, request letter templates, supporting document checklists, and structured submission packets for COVID EIDL servicing issues such as Treasury referral disputes, SBA recall requests, payment assistance concerns, collateral matters, business changes, relocation issues, and other servicing-related requests.
We do not promise outcomes. We help borrowers understand the process, present the facts clearly, and submit organized materials that give the agency a better opportunity to understand the borrower’s dispute, request, or servicing concern.
Who we are and what we do.
SmallBiz Recon is an educational platform that helps SBA borrowers understand their situation and submit organized document packages that ensure their voice is heard—using the borrower’s voice and publicly available information.
Educational guidance and document packaging.
We help borrowers submit complete, organized packages that ensure their voice is heard by the right desk at SBA, Treasury, or the assigned collection agency.
What we are. What we are not.
We're upfront because the SBA borrower space is full of companies that aren't. Here is exactly what SmallBiz Recon is and is not.
Allies who do the work with you.
Educational, experienced, and honest about scope. We tell you up front what we can and cannot help with.
Legal advice or representation.
For matters that require a licensed attorney, you need a licensed attorney. SmallBiz Recon is not one.
Recon11 Global Systems, LLC
SmallBiz Recon™ is the flagship product of Recon11 Global Systems, LLC — a technology company that provides valuable knowledge while building automated tools that help small business borrowers navigate complex government servicing processes at scale.
Our mission is to democratize access to procedural knowledge that was previously only available to insiders, lawyers, and expensive consultants. We believe every borrower deserves the ability to submit organized, compliant documentation — regardless of whether they can afford professional representation.
We're building the infrastructure to make that possible: a document preparation platform that combines deep SBA procedural expertise with modern cloud technology to serve thousands of borrowers simultaneously.
Timothy Ellison, MSLB
U.S. Army veteran. Former SBA Supervisory Team Lead. Timothy spent six years inside the SBA Servicing Department, including five years as a Supervisory Team Lead overseeing Release of Collateral, Subordination, Hardship Accommodation, and Fraud Review.
After seeing thousands of borrowers submit incomplete, misdirected, or procedurally deficient packages - not because they lacked merit, but because they lacked guidance - Timothy founded Recon11 Global Systems to provide the knowledge and build the technology that closes that gap.
His direct experience evaluating and processing SBA servicing requests from the inside gives the platform its procedural DNA: knowing exactly what format agencies expect, which desks handle which requests, and what documentation moves a file forward.
Education: Master of Sports Law and Business (MSLB). Service: United States Army veteran.
Technology solving a systemic problem at scale.
Most borrowers facing SBA Treasury referral don't know what their options are. The information that exists is fragmented, written for lawyers, or sold by companies that promise outcomes nobody can actually promise. SmallBiz Recon was built to fix that.
The problem isn't a lack of borrower merit — it's a lack of accessible procedural infrastructure. Thousands of small business owners have legitimate disputes and valid servicing requests, but no clear path to submit them correctly. Our platform automates that path.
By combining automated document generation with deep SBA procedural knowledge, we're building a system that can serve borrowers at scale — not one consultation at a time, but through technology that makes compliant documentation accessible to everyone.
Our job is simple: build the technology that ensures every borrower's voice is heard — clear facts, the right attachments, routed to the desk that can actually act on it.
How we work.
Four principles guide everything we publish, every package we help organize, and every conversation we have with borrowers.
Education first.
Free guides, free consultations, free resources. Paid products exist for borrowers who want structured help — never as a barrier to the basics.
No guarantees.
We don't promise outcomes. SBA decides recall and dispute outcomes based on its own discretion and the facts of each file.
SOP-anchored.
Our packaging references SBA SOP 50 52 2 and the Debt Collection Improvement Act. No invented citations, no made-up regulations.
Real expertise.
Reviewed by professional SmallBiz Recon staff with direct SBA Servicing Department experience. No chatbots making decisions about your file.
SmallBiz Recon™ is not a law firm, we are an educational platform.
SmallBiz Recon™ does not provide legal, tax, or financial advice. Use of our resources, toolkits, packages, or services does not create an attorney-client relationship. We are not affiliated with the U.S. Small Business Administration, the U.S. Treasury, or any other government agency.
If you need legal advice or representation, you should consult a licensed attorney in your jurisdiction. Outcomes from any recall request, Treasury dispute, or document package we help organize are not guaranteed and depend on individual circumstances and SBA discretion.
SmallBiz Recon™ is a DBA of Recon11 Global Systems, LLC. References to SBA SOP 50 52 2, 31 U.S.C. §3711(g), 31 CFR Part 285, and the Debt Collection Improvement Act in our materials are provided for informational purposes only and do not constitute legal advice.
Questions about what we do or do not do? Contact us and we will tell you straight.
Ready to talk?
Free consultations. No commitment. Just a calm read on your situation from someone who has worked the other side of the desk.
Or just contact us.