Refund & Access Policy
Last updated: April 30, 2026
Our Commitment to Quality
We proudly stand by the quality of our toolkits. Due to the nature of digital products, all sales are final and non-refundable.
Please review product descriptions, previews, and any included sample pages carefully before purchasing. If you experience a technical issue that prevents access to your purchase or receive a duplicate charge, please contact us immediately—we'll make it right.
We Do Not Offer Refunds For
Change of Mind
Deciding you no longer want or need the toolkit after purchase
Misunderstanding
Misunderstanding of product purpose or contents
Non-Use
Incomplete use or non-use of a purchased toolkit
We Will Help With Technical Issues
Access Problems
Unable to access your purchased toolkit or broken download links
Duplicate Charges
Accidentally charged multiple times for the same product
Access Codes
If you purchased a toolkit with an access code:
- Access codes are delivered instantly via email after purchase
- Codes do not expire and can be used at any time
- Lost or missing codes? Contact us with your purchase email
- Codes are non-transferable and for single-user access only
Contact Us for Technical Support
If you're experiencing technical difficulties, we're here to help:
SmallBiz Recon™ Support
Company: Recon11 Global Systems, LLC
Email: support@smallbizrecon.com
Response time: Within 24 hours
Location: Orlando, FL